Financial Complaints Policy

We consider a complaint as being defined as an expression of dissatisfaction made by you in relation to any of the services we provide. In the event that you make a complaint, we will make every effort to rectify the problem as soon as practicably possible. If you have any complaint about this site or any of the services we provide, you should contact our complaints department via customers@tabeo.co.uk and we will try and resolve it as soon as possible.

Should you use Tabeo Broker's credit broking or loan servicing services and you feel that your complaint or grievance has not been dealt with satisfactorily, you have the right to take your complaint to the Financial Ombudsman. If you have not received a final response letter from us within eight weeks of raising your complaint, or the final response letter has been received but is not satisfactory to you, you will need to bring your complaint to the Financial Ombudsman within six months. You can contact the Financial Ombudsman at The Financial Ombudsman Service, Exchange Tower, London E14 9SR or by calling them on 0800 023 4 567. If you do refer your complaint to the Financial Ombudsman Service, this will not affect your right to take legal action.

Please note that up to 12 months interest-free 0% finance is not regulated by the Financial Conduct Authority. Any late or missed repayment may have serious consequences and your credit rating may be affected which could make it more difficult to obtain credit in the future.