Survey results

Before treatment did a member of staff explain the treatment in a way that you could understand?

• Yes, definitely
• Yes, to some extent
• No
• Poor
• Don't know

Do the Orthodontic Team treat you with respect?

• Yes, always
• Yes, to some extent
• No, never
• Not sure

Are the Orthodontic Team caring?

• Yes, definitely
• Yes, to some extent
• No
• Not sure

Are you given a choice of appointment times?

• Yes, definitely
• No, but I would like a choice
• No, but I do not need a choice
• Don't know

If you are kept waiting did someone apologise for the delay?

• Yes
• No, but I would have liked an apology
• No, but I didn't mind

In your opinion how clean is the practice?

• Very clean
• Fairly clean
• Not very clean
• Not clean at all
• Can't say

How well organised is the practice?

• Very well organised
• Fairly well organised
• Not at all organised
• Don't know

Do you find it easy to contact the practice?

• Yes, always
• Yes, some of the time
• No
• I have not needed to contact the practice

How likely are you to recommend our practice to your family and friends?

• Extremely likely
• Likely
• Neither likely or unlikely
• Unlikely
• Extremely unlikely

Overall, how would you rate the care you have received?

• Excellent
• Very good
• Good
• Fair
• Poor
• Very poor

Were you given any written or printed information about your treatment?

• Yes
• No, but I would have liked this information
• No, but I do not need this information
• Don't know

Is it easy for you to get access to the practice?

• Yes definitely
• Yes but could be improved
• No

IIf there is anything else you would like to tell us about your experience in the Practice, please do so here:

Comments:

• "Fantastic level of care provided by all members of the team"
• "Extremely helpful and accommodating always"
• "Very reliable & an excellent practice in a warm & pleasant atmosphere"

Before treatment did a member of staff explain the treatment in a way that you could understand?

• Yes, definitely
• Yes, to some extent
• No
• Don't know

Do the Orthodontic Team treat you with respect?

• Yes, always
• Yes, to some extent
• No, never
• Not sure

Are the Orthodontic Team caring?

• Yes, definitely
• Yes, to some extent
• No
• Not sure

Are you given a choice of appointment times?

• Yes, definitely
• No, but I would like a choice
• No, but I do not need a choice
• Don't know

If you are kept waiting did someone apologise for the delay?

• Yes
• No, but I would have liked an apology
• No, but I didn't mind

In your opinion how clean is the practice?

• Very clean
• Fairly clean
• Not very clean
• Not clean at all
• Can't say

How well organised is the practice?

• Very well organised
• Fairly well organised
• Not at all organised
• Don't know

Do you find it easy to contact the practice?

• Yes, always
• Yes, some of the time
• No
• I have not needed to contact the practice

How likely are you to recommend our practice to your family and friends?

• Extremely likely
• Likely
• Neither likely or unlikely
• Unlikely
• Extremely unlikely

Overall, how would you rate the care you have received?

• Excellent
• Very good
• Good
• Fair
• Poor
• Very poor

Were you given any written or printed information about your treatment?

• Yes
• No, but I would have liked this information
• No, but I do not need this information
• Don't know

Is it easy for you to get access to the practice?

• Yes definitely
• Yes but could be improved
• No

Is there is anything else you would like to tell us about your experience in the practice?

Comments:

• "Very happy with my treatment and the whole experience!"
• "Very well done to all the staff, 100% perfect!"
• "Excellent care & friendly service"
• "I have been really happy with my experience here and have already recommended to friends and family"
• "Thanks for everything! Very happy with the treatment"
• "Origin Orthodontics has given me an excellent treatment experience - will definitely recommend to my family & friends!"